Customer Services Representative

Job Role:               Customer Services Representative

Location:              Dungannon

Industry:               Wholesale / B2B

Our client, a leading supplier of corporate work wear & uniforms, are currently recruiting a Customer Services Representative to join their team. This is an excellent opportunity to join a progressive & dynamic company with a reputation for exceptional quality and service.

Working from their modern offices outside Dungannon town centre, the successful candidate will join a skilled and motivated team who will provide the industry related knowledge in order to succeed in this role.

Responsibilities

• Deal directly with customers either by telephone, electronically or face to face
• Use of Freshdesk to manage customer queries and resolutions
• Help customers use our online ordering portal and process orders
• Ownership of queries and projects with timely responses provided
• Account administration including pick note creation, reports, stock/order adjustments, order entry, and processing exchanges
• Learn how to utilise our databases to improve customer satisfaction
• Internal and external reporting
• Oversight of operations to ensure client SLA’s are being achieved
• Work with other departments to provide support and meet deadlines

Requirements

• Customer Service Representative experience or similar
• Informative and friendly attitude
• Demonstration of taking initiative and ownership
• Ability to multi-task, prioritise, and manage time effectively
• Strong attention to detail with problem solving skills
• Able to work strongly in a team, or independently
• Strong working knowledge of Microsoft Office Word and Excel
• GCSEs (minimum of 4 at grade C or above, including Maths and English) or equivalent qualifications or experience

Hours of work

Monday to Thursday  9.00am – 5.30pm

Friday 9.00am – 4.30pm

For more information on this Customer Service Representative role please contact Clare on 02887 440033 or email clare@haugheyrecruitment.com

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