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Service Advisor – Dungannon

Posted On: 11/05/2021

Our Client  are  recruiting for a Service Advisor to join their team.

The company offers an excellent benefits package as well the opportunity for career progression

Service Advisor Job Purpose:

Acts as liaison between customers and service department by communicating with customers regarding vehicle problems and repair timeline, and expressing customer concerns to service department. You will display exemplary customer service skills and a sales-minded attitude.

 Job Duties:

  • Communicates with clients about vehicle problems, insurance questions, and warranty issues
  • Maintains positive relationships with clients to ensure repeat and return customers
  • Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available
  • Answers customer questions about services, including when to expect vehicle repairs
  • Displays extensive knowledge about products and services
  • Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
  • Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
  • Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time
  • Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner
  • Processes customer payments

Person Specification:

Essential criteria:

  • Knowledge of Vehicle Parts and Services
  • Excellent customer facing skills
  • Excellent organisation and time management skills;
  • Strong communication skills
  • Sales experience
  • Self motivated
  • Team management
  • Previous working experience with targets and selling.
  • Strong computer skills;
  • A full driver’s licence as driving duties are involved.

Other Information:

  • 30 days holidays (20 annual, 10 public)
  • Access to Healthcare plan
  • Automatic enrolment in the Pension Scheme;
  • Automatic cover with the company Life Cover plan;
  • Manufacturer Training Programmes

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Job Type:

Salary £22,000 - £25,000

Contract: Permanent

Job Reference 12256

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