Our Client are recruiting for a Service Advisor to join their team.
The company offers an excellent benefits package as well the opportunity for career progression
Service Advisor Job Purpose:
Acts as liaison between customers and service department by communicating with customers regarding vehicle problems and repair timeline, and expressing customer concerns to service department. You will display exemplary customer service skills and a sales-minded attitude.
Communicates with clients about vehicle problems, insurance questions, and warranty issues
Maintains positive relationships with clients to ensure repeat and return customers
Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available
Answers customer questions about services, including when to expect vehicle repairs
Displays extensive knowledge about products and services
Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time
Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner
Processes customer payments
Knowledge of Vehicle Parts and Services
Excellent customer facing skills
Excellent organisation and time management skills;
Strong communication skills
Previous working experience with targets and selling.
Strong computer skills;
A full driver’s licence as driving duties are involved.