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Service Advisor/Costing Administrator

Posted On: 04/10/2021

Our client, a vehicle franchise is currently recruiting for a full time permanent Service Advisor/Costing Administrator for the Dungannon Office.

This position will be a combined role and will encompass Service Advisory duties and costing responsibilities.   You will be working within a fast paced and busy dealership, who pride themselves on putting the customer first.

Job role:

  • Customer service; face to face and handling telephone enquiries/bookings from customers
  • Preparing job packs, checking for recalls and updating files
  • Liaising with Depot Manager, Technicians and Parts Advisors
  • Administer costing and invoicing jobs.
  • Submitting claims accurately to Franchise
  • Quality checks on job packs to ensure UK compliance
  • Partake in internal and external audits to ensure dealer standards are maintained
  • General office duties

 

Essential Criteria:

  • One year’s previous experience within a Costing/Warranty or Service administration role
  • Excellent customer service skills, with a polite and professional manner
  • Excellent accuracy and attention to detail
  • Strong work ethic and the ability to work within specified guidelines
  • IT literate: with the ability to learn new systems
  • Proven experience of providing a full customer service offering
  • Experience in adhering to customer and business targets

Desirable Criteria:

  • Competent user of Kerridge or similar Dealer Management System
  • Technical knowledge
  • Experience in compiling estimates

Salary Negotiable depending on experience.

Interested in this role, please forward an updated CV via the APPLY button and we will be in touch to discuss.

Apply Now

Job Type:

Salary Negotiable

Contract: Permanent

Job Reference 12466

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