Our manufacturing client within the construction industry are currently recruiting for an Internal Sales Administrator for their Dungannon Site.
The successful candidate will be the main point of contact for Ireland customers and will be able to provide them with excellent customer service at all times. They will also be required to work closely with Ireland Area Sales Managers in providing them with the necessary administration and support.
Key duties & responsibilities:
Process and enter onto orders received from customers and Area Sales Managers.
Assist the team with the preparation and update of annual price books for both merchants and contractors
Set-up site accounts as required ensuring agreed rates are applied.
Work closely with Area Sales Managers to produce customer quotations and update database.
Liaise closely with Business Development regarding CRM system i.e. providing quote details, lead information & job status.
Organise samples as requested from customers and Area Sales Managers.
Liaise closely with Despatch offices to ensure orders & samples are processed & delivered on time.
Liaise closely with Production locations to ensure customer enquiries are efficiently dealt with.
Investigate credit requests and if required update customer’s account.
Manage complaints on system with Area Sales Managers.
Deal with all incoming phone calls and emails relating to customers in assigned area.
Monthly review open sales Orders.
Quarterly review of Sales agreements
General housekeeping of AX and CRM where necessary
Co-operation with management and other staff in a pleasant and professional manner.
Other duties as required by your line manager commensurate with the role, within the post holder’s capabilities.
5 or more GCSE’s at grade C or above (inc. Maths and English)
At least 1 year’s administration experience in a busy office environment preferably sales administration.
Proficient in MS Office with a good working knowledge of MS Excel.
Good mathematical skills, ability to calculate load requirements and pack sizes etc.
Previous experience working in the construction industry and/or building products knowledge
Excellent telephone manner.
Must deal with customers in a professional and confident manner.