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Customer Service Advisor

Our busy client within the Financial and Banking industry require a Customer Service Advisor to join their team.

Duties include:

Service to members across multiple delivery channels including over the counter, telephone and online.
Processing of member transactions in an efficient and accurate manner
Explaining products and services to members.
Other back office duties as required.

MAIN DUTIES:

Dealing with members concerning lodgements and withdrawals.
To process transactions relevant to the sub-offices
To deal with foreign exchange counter transactions
Dealing with all filing of correspondence, photocopying and typing as required.
Filing membership application forms, loan applications forms etc.,
Computer inputting and printouts.
Operating computers and other office equipment as required, following appropriate training.
General Office work, post shredding etc
Answering the telephone and ensuring that telephone messages are passed on to the correct person.
Directing members to relevant personnel as required.
Issuing documentation and items of general information to members and non-members as directed.
Balancing cash on a daily basis.
Be conversant with all relevant aspects of the computer.
Be conversant with all aspects of LP/LS and DBI claims.
Open accounts for and educate new members
Co-operation with manager in the development and/or implementation of new services
To attend training programmes and workshops as required
To be aware of and comply with all Health & Safety regulations

Criteria:

Experienced in Banking preferred
Experience in handling cash
Proficiency in English language is a requirement.
Excellent organisational, administrative and communication skills.
Good I.T. skills including Word, Excel & Email
The ideal candidate will be a motivated and enthusiastic individual who wants to be part of a growing organisation.
Applicants should be committed to achieving high standards and have a flexible approach to work.

If interested in this opportunity apply below or contact Eunice in Haughey Recruitment to discuss further on 02887 440033

Reference ID: 12197

Job Types: Full-time, Permanent

Salary: £10.50-£11.50 per hour