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Customer Service Advisor

Posted On: 02/04/2021

Our busy client within the Financial and Banking industry require a Customer Service Advisor to join their team.

Duties include:

  • Service to members across multiple delivery channels including over the counter, telephone and online.
  • Processing of member transactions in an efficient and accurate manner
  • Explaining products and services to members.
  • Other back office duties as required.

MAIN DUTIES:

  • Dealing with members concerning lodgements and withdrawals.
  • To process transactions relevant to the sub-offices
  • To deal with foreign exchange counter transactions
  • Dealing with all filing of correspondence, photocopying and typing as required.
  • Filing membership application forms, loan applications forms etc.,
  • Computer inputting and printouts.
  • Operating computers and other office equipment as required, following appropriate training.
  • General Office work, post shredding etc
  • Answering the telephone and ensuring that telephone messages are passed on to the correct person.
  • Directing members to relevant personnel as required.
  • Issuing documentation and items of general information to members and non-members as directed.
  • Balancing cash on a daily basis.
  • Be conversant with all relevant aspects of the computer.
  • Be conversant with all aspects of LP/LS and DBI claims.
  • Open accounts for and educate new members
  • Co-operation with manager in the development and/or implementation of new services
  • To attend training programmes and workshops as required
  • To be aware of and comply with all Health & Safety regulations

Criteria:

  • Experienced in Banking preferred
  • Experience in handling cash
  • Proficiency in English language is a requirement.
  • Excellent organisational, administrative and communication skills.
  • Good I.T. skills including Word, Excel & Email
  • The ideal candidate will be a motivated and enthusiastic individual who wants to be part of a growing organisation.
  • Applicants should be committed to achieving high standards and have a flexible approach to work.

If interested in this opportunity apply below or contact Eunice in Haughey Recruitment to discuss further on 02887 440033

Reference ID: 12197

Job Types: Full-time, Permanent

Salary: £10.50-£11.50 per hour

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Job Type:

Salary £10.50-£11.50 per hour

Contract: Permanent

Job Reference 12197

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