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Customer Relationship Manager

Posted On: 09/04/2021

Our candidate is a Customer Relationship Manager with 14 years extensive experience in fast paced, target driven environment. They are currently seeking a new opportunity to utilise their experience and skill set.

Key Responsibilities:

  • Management of complaints portal and action plans for improvements.
  • Managing all incoming enquiry processes in line with KPI’s
  • Responsible for delivering customer satisfaction
  • Management of mystery shopping programme, results and action plans for improvements
  • Responsible for customer retention strategies
  • Responsible for CRM function and all data quality reporting
  • Responsible for Customer Experience and Customer Satisfaction programme for both brands

Salary expectations £26,000

For further information please contact Eunice on 02887440033 or eunice@haugheyrecruitment.com

Details

Job Type:

Salary £26,000+

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